Privacy Policy

Effective Date: June 20, 2026

1. Introduction

Prime Sports (“Prime Sports,” “we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains the information we collect, how we use it, how we protect it, and your rights regarding that information when you use our website, reservation platform, facilities, programs, events, or services.

By creating an account, making a reservation, signing a waiver, participating in activities, entering our facility, or otherwise using our services, you agree to the practices described in this Privacy Policy.

2. About Prime Sports

Prime Sports is an indoor sports and recreation facility located in Malabe, Sri Lanka, offering indoor cricket, pickleball, coaching programs, events, leagues, tournaments, and related services.

For privacy-related inquiries, please contact us at:

Prime Sports
Malabe, Sri Lanka
Email: primesportshub.lk@gmail.com
Phone: +94 76 76 76 605

3. Information We Collect

3.1. Account Information

When you create or update an account, we may collect:

First and last name
Email address
Phone number
Profile photograph (optional)
Sports preferences and participation information
Date and time of account creation and account activity
Records of acceptance of waivers, policies, and terms

3.2. Reservation and Participation Information

When you make or participate in a booking, event, training session, league, tournament, or facility activity, we may collect:

Reservation details, including date, time, court, lane, or activity selected
Names and contact details of invited participants or guests
Waiver and consent records
Booking history and participation records
Check-in and attendance information
Information relating to leagues, tournaments, coaching programs, camps, and special events

3.3. Payment Information

Online payments may be processed through third-party payment providers. Prime Sports does not store full credit card or payment card information on its own servers.

We may retain records of:

Payment amounts
Transaction dates
Transaction references
Invoices
Refund records
Payment status information

for accounting, operational, and legal purposes.

3.4. Authentication Information

If third-party authentication services are used, those providers may manage login credentials, password security, email verification, and authentication processes on our behalf.

3.5. Automatically Collected Information

We may collect limited technical information necessary for operating our website and reservation platform, including:

Device and browser information
IP address
Login activity
Session information
Security and fraud prevention data

We use only cookies and technologies that are reasonably necessary to provide our services, maintain security, and support reservations and payments.

3.6. Video Surveillance and Media

For safety, security, operational, and facility management purposes, Prime Sports may utilize video surveillance systems within and around the premises.

Photographs and video recordings may also be captured during activities, training sessions, events, leagues, tournaments, promotional activities, or facility operations. Such content may be used for:

Marketing and promotional materials
Social media content
Website content
Event coverage
Operational and security purposes

Individuals who prefer not to appear in promotional content may notify facility staff, and reasonable efforts will be made to accommodate such requests where practicable.

4. How We Use Your Information

We use your information to:

Create and manage user accounts
Process reservations and bookings
Facilitate participation in activities and events
Process payments and maintain financial records
Send booking confirmations, reminders, updates, and operational communications
Manage waivers and facility access
Provide customer support
Improve our services and customer experience
Ensure facility safety and security
Comply with legal, regulatory, and insurance requirements

We do not sell your personal information to third parties.

5. Sharing of Information

Prime Sports does not sell, trade, or rent personal information to third parties.

Information may be shared only when reasonably necessary with:

Payment processors
Reservation and booking software providers
Authentication and identity management providers
Email and communication service providers
Professional advisers, insurers, or legal representatives
Government authorities or regulatory bodies when required by law

We may also disclose information where necessary to protect the rights, safety, security, or property of Prime Sports, our customers, staff, or the public.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our policies and agreements

Financial records, waivers, transaction records, incident reports, and related operational documents may be retained for up to seven (7) years or longer where required by law, insurance requirements, or legitimate business purposes.

Where appropriate and legally permissible, information may be anonymized or securely deleted upon request.

7. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Withdraw consent for certain uses of your information
Request a copy of your information in a commonly used format

Requests may be submitted to the contact details listed in this Privacy Policy. We will make reasonable efforts to respond promptly.

8. Children’s Privacy

Accounts and reservations involving minors must be created or authorized by a parent, legal guardian, coach, school representative, or other responsible adult.

Prime Sports may collect limited personal information relating to minors when necessary for participation in sports activities, coaching programs, leagues, tournaments, camps, waivers, or facility access.

We do not knowingly permit minors to independently create accounts without appropriate adult authorization.

Parents or guardians who believe information has been collected without proper authorization may contact us for assistance.

9. Security

We implement reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Where applicable:

Data is transmitted using secure encrypted connections
Access to personal information is restricted to authorized personnel
Payment processing is handled through secure third-party providers

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

10. Changes to This Privacy Policy

Prime Sports may update this Privacy Policy from time to time.

Any updates will be posted on our website or reservation platform, and the Effective Date will be revised accordingly. Continued use of our services after updates are posted constitutes acceptance of the revised Privacy Policy.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, please contact: